Resilience-Driven Leadership Series: Module 3 - Effective Conflict Resolution: Making Difficult Conversations Easier

Effective Conflict Resolution: Making Difficult Conversations Easier

While social workers receive a lot of training on addressing client/customer problems and challenges, we are less prepared to deal with the range of staff issues that arise in social service organizations. This module offers strategies for handling staff, intern and management issues in alignment with social work values and standards of professionalism.